MFA: Help and guidance
Downloadable guides and videos for setting up and managing multi-factor authentication (MFA) on your Single Sign-On (SSO) account
The University is implementing multi-factor authentication (MFA) for all Oxford Single Sign-On (SSO) users across the University. This means you will be asked to verify your account using a second factor, such as a code from an app on your phone, text message, or a phone call.
MFA is being rolled out to all SSO accounts from January 2021 by surname.
Please see the Multi-factor authentication page for further information.
This page contains:
- Downloadble pdf guides for setting up MFA using all of the main authentication methods
- Videos with instructions for setting up the main authentication methods in advance of MFA being deployed and at go-live
- Guidance materials from Microsoft for further information on multi-factor authentication
Please use the tabs to navigate between the different types of guidance.
If you have any concerns or feedback regarding the content of the MFA user guides or videos please contact the MFA project team: mfaproject@it.ox.ac.uk
Managing MFA on your account
Setting up multi-factor authentication on a new phone
Short guides for setting up verification using several key methods
Setting up text message verification on a personal device
Setting up phone call verification on a personal device
Setting up phone call verification on an alternative phone
You might also want to look at the MFA Quick Start Guide and a list of Pros and cons for each authentication method.
Short guides for signing in using the key authentication methods
Signing into your account use Microsoft Authenticator with push notifications
Signing into your account using Microsoft Authenticator with a one-time password (OTP)
Signing into your account using phone call verification
Signing into your account using the Authy mobile app
Signing into your account using the Authy desktop app
Additional guides
You need to login with your Oxford SSO to view these videos.
Video guides to demonstrate how to set up multi-factor authentication methods in advance of your MFA deployment date
Setting up MFA in advance - Phone call verification
https://web.microsoftstream.com/embed/video/aafb825b-a2d2-43ab-9e6f-0cdef50f0398?autoplay=false&showinfo=trueSetting up MFA in advance - Microsoft Authenticator App
Setting up MFA in advance - Codes via text message
Video guides to demonstrate how to set up multi-factor authentication methods after MFA has been deployed on your account
Setting up MFA after it's been deployed on your account - Phone call verification
Setting up MFA after it's been deployed on your account - Microsoft Authenticator App
Setting up MFA after it's been deployed on your account Codes via text message
Setting up MFA - Setting up an App Password
Guidance materials from Microsoft for further information on multi-factor authentication
Get support
Local IT support provide your first line of on-the-spot help
Common requests and fault reports can be logged using self-service
The central Service Desk is available 24x7 on +44 1865 6 12345
If you do not have an SSO account you can use this form to contact the Service Desk
