MFA: Help and guidance

The University has implemented multi-factor authentication (MFA) for all Oxford Single Sign-On (SSO) users across the University. This means you will be asked to verify your account using a second factor, such as a code from an app on your phone, text message, or a phone call.

Please see the Multi-factor authentication page for further information.

This page contains:

  • Guides for setting up MFA using all of the main authentication methods
  • Videos with instructions for setting up the main authentication methods in advance of MFA being deployed and at the time of enablement
  • Guidance materials from Microsoft for further information on multi-factor authentication

Please use the tabs to navigate between the different types of guidance.

If you have any concerns or feedback regarding the content of the MFA user guides or videos please contact the MFA project team:

MFA guides
Video guides

You need to login with your Oxford SSO to view these videos.

Video guides for setting up multi-factor authentication methods once MFA is enabled on your account

Setting up MFA using phone call verification

Setting up MFA using the Microsoft Authenticator app

Setting up MFA using text message

Setting up MFA using an App password

Video guides to demonstrate how to set up multi-factor authentication before MFA is enabled on your account

Setting up MFA in advance - Phone call verification

Setting up MFA in advance - Microsoft Authenticator App

Setting up MFA in advance - Codes via text message

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Common requests and fault reports can be logged using self-service





The Central IT Service Desk is available 24x7 on +44 1865 6 12345

If you do not have access to your Single Sign-On, you can use this form to contact the Service Desk