IT Help : All Pages
- Home
- Picture credits
- Oxford Mosaic Accessibility Statement
- Oxford Mosaic Privacy Statement
- Accessibility statement for the University of Oxford – UAS websites on the Oxford Mosaic platform
- Word freezes when opening OneDrive file
- Remote Desktop Service Troubleshooter
- Purchasing form
- Comprehensive web hosting request form
- Supported IT equipment purchasing form
- Overview: Chorus service
- Chorus teleconferencing
- SMS Service
- Chorus Contact Center
- Find related content in all collections
- Oxford Service Manager
- Collaboration support
- BeyondTrust Remote Support (Bomgar)
- Chorus Contact Center for managers
- Introduction to Chorus Contact Center
- Local IT Support Staff
- Chorus analogue and critical lines
- Computer hardware breakdown service
- Chorus Billing
- Mailing lists
- Chorus call reporting
- Research Support Team
- Microsoft student licensing
- Software Usage Terms
- How to get software
- How to find an IP address on a Chorus phone
- Chorus: How to re-program a device
- How to manage your SSO password
- Oxford username and Single Sign-On password
- How to Logout of Single Sign-On
- Registration web-based services
- IAM service requests
- University card and IT services entitlements
- Student clubs and societies
- Chorus call forwarding on the phone
- How to reset your internet browser
- Troubleshooting Chorus Deskphones
- Digital Media
- Turnitin
- How to manage your mailbox size
- Service Desk
- e-Science Grid certificate registration
- Micro Focus
- OxFile FAQ
- Teams Live Events
- The data recovery service
- Overview: Case Management
- Lecture Capture (Replay) downloads and resources
- Accessibility features of Panopto Lecture Capture (Replay)
- Closed Captions guidance for Lecture Capture (Replay)
- Troubleshooting Replay
- Canvas and Replay
- Mobile wireless networking regulations for ITSS
- Chorus Phoneman User Guide
- How to connect to Oxford Wireless LAN (OWL)
- Survey advice service
- Welcome to the Replay Lecture Capture service
- Finishing IT Use - Nexus365 account
- Smart Search in Panopto
- Changing playback speed in Panopto
- Export / download Panopto content
- IT Services accounts
- Webcasting using Panopto
- Remote Access services
- Online shop delivery information
- Recommendations for academic and staff IT equipment: home and office use
- IT Services passwords
- Local Lecture Capture Support
- Educational Media Services
- Software download information
- University public WiFi service
- How to manage visitor network accounts
- How to Embed a YouTube Video into a Panopto Video
- How to order from the IT Services shop
- Chorus administration and technical information
- How to build a Panopto session
- Chorus: Other services
- Service payment handling through the online shop
- Software distributed through the IT Services online shop
- Overview: Certificate Service
- Overview: Podcasting and Media Publishing
- Recommended equipment for Lecture Capture (Replay)
- Splitting a Panopto recording
- JISC online surveys
- Oxford email addresses
- AV and lecture capture: guidance for teaching spaces
- Orchard system requirements
- Overview: Managed Mac (Orchard)
- Degree Ceremony Filming
- Recording your Android or iOS device with Panopto
- Recommendations for student IT equipment: home and college use
- Centrally managed OWL Service (COWLS)
- How to use the Oxford Applications Installer
- Panopto Quizzes
- Managed staff desktop hardware catalogue
- Merging Recordings in Panopto
- Accessories and peripherals for managed desktops
- How to access Nexus365 applications on managed staff desktops
- OWL: Information for IT Officers
- I want to...
- Accounts and passwords
- Self managed wireless access points
- Overview: Remote desktop service (CONNECT)
- IP address allocations
- IPv4 address allocation policy
- Services for network administrators
- How to connect to the Remote Desktop Service (CONNECT)
- CUD attributes - SITS
- Overview: University DHCP service
- DNS technical information
- Embedding Panopto content in Canvas
- CUD attributes
- DNS naming policy
- Overview: DNS domain registration
- CUD affiliations - values
- CUD Affiliations Manager service
- CUD REST interface - Client user guide
- CUD data reference
- CUD glossary of terms
- CUD access
- Remote / hybrid / home working for UAS and GLAM staff
- WiFi and broadband advice
- Nexus365: Teams live events
- How to recover deleted emails
- Overview: Microsoft Teams
- Microsoft Stream
- How to log in to Nexus365 via the Web
- CUD interfaces introduction
- Overview: Federated access management
- Digital Video Production
- CUD UI Affiliations Manager
- Arranging a meeting in Teams
- Live Streaming Service
- Nexus365: Getting started
- SAML SP registration
- Activation of http://ox.ac.uk/ and http://unit.ox.ac.uk/ for web server use
- Teams: Owners guide
- Running remote committee meetings
- Getting started with podcasting
- How to configure your email client
- Writing and discoverability advice for MediaPub
- Overview: Nexus365 service
- Chorus group working
- Chorus FAQ
- CUD UI simple matching
- Chorus FAQ for ITSS and administrators
- Chorus business continuity
- Chorus fax service
- Publishing podcasts using MediaPub
- Chorus Freephone numbers
- CUD UI simple searching
- Chorus voicemail
- Case studies for podcasting at University of Oxford
- Frequently asked questions on podcasting (FAQ)
- Equipment recommendations for recording a podcast
- CUD REST query examples
- Overview: CUD services
- Applications on the managed staff desktop
- HFS Spectrum Protect backup over VPN
- How to reference in Panopto
- Manual backups with the HFS Spectrum Protect backup client
- HFS Spectrum Protect command line interface
- Information on blocked email attachments
- Blocked file extensions
- Printing on managed staff desktops
- Backup security
- Restoring data with the HFS Spectrum Protect client
- Common email issues on managed staff desktops
- Acceptable use guidelines for using HFS backup services
- Best practice for use of the HFS
- Reconfiguring the HFS backup software
- An introduction to the University's HFS backup service
- Chorus deskphones
- My Chorus phone details
- Using your Chorus deskphone
- Preparing for scheduled backups using HFS Spectrum Protect
- Chorus phone short codes
- Panopto Manual Recorder guide
- Chorus supported devices
- Registering for the HFS Spectrum Protect backup service
- Explore Replay
- How to check that Spectrum Protect backups ran successfully
- Chorus hardware suppliers
- Finishing IT use at Oxford
- How to access files and folders on managed staff desktops
- Email and calendars collection
- WiFi & VPN collection
- Backup and archive collection
- Software collection
- Desktops and devices collection
- IT support staff services collection
- Overview: Managed staff desktop service
- Replay training & how-to guides
- Remote learning
- Teams and Groups
- OneDrive for Business
- Filming at Oxford
- Panopto Remote Recorder Guide
- Working from home and the HFS FAQ
- How to exclude files, folders and drives from backup
- Common requests: Managed staff desktop and remote desktop service
- How to log in to a service
- Getting started with the HFS Spectrum Protect backup service
- Use Nexus365 email
- Phishing
- Returning to Oxford
- Overview: OxFile - Large File Exchange Service
- Single Sign-on password expiry
- Domain registration agreement
- Oxford email addresses - technical
- Web site solutions
- Groupstore
- Oxford Internal Federation
- Installing Shibboleth SP for IIS
- How to encrypt files for backup
- Record a meeting in Teams
- Add custom backgrounds in Teams
- Moving a Panopto session
- Apple Volume Licensing Programme
- Microsoft Campus Agreement
- Troubleshooting TSM scheduled backup failure reports
- Microsoft Select
- Oxford University IPv6 deployment
- Campus RFC1918
- Network Time Protocol service
- Top tips on running webinars in Teams
- Standard HFS emails
- Federation attributes
- How to configure firewalls for University DHCP service
- Network and Port Address Translation (NAT/PAT)
- Podcast accessibility, and captions/transcripts on the University Podcasts site
- Oxford SSO integration of AD via a cross-realm trust
- HFS knowledgebase
- Overview: Comprehensive web hosting service
- How to install and maintain Drupal with comprehensive web hosting
- Overview: LabArchives Electronic Lab Notebook service
- More about Electronic Lab Notebooks
- Planning your use of LabArchives
- LabArchives frequently asked questions
- LabArchives help and documentation
- ELN - Advice from the Information Security team
- How to use the personal web pages service
- Guide to HTML
- HFS backup for virtual environments (VMWare)
- Overview: Linux service
- Activating Microsoft Windows operating systems and software
- Oxford University Panopto Accessibility Statement
- HFS
- How to use managed staff desktops at home
- Teams: Breakout rooms
- Using one Shibboleth service provider for multiple virtual hosts
- Student registration process: New award programme
- Installing Shibboleth SP for Apache
- Panopto: Contingencies and Alternative Workflows
- Video conferencing services assessment
- IT Services shop returns
- MATLAB concurrent licence server and MATLAB local support representatives
- Rapidmooc
- Managed staff desktop collection
- Chorus (telephones & comms) collection
- How to view or forward the full headers of an email
- Resource mailbox
- Panopto on iPad and iPhone
- Teams and Groups: Security guidelines
- Mail relay
- Accessibility Statement for 'University of Oxford Podcasts' (podcasts.ox.ac.uk)
- Message submission
- Nexus365 security and privacy
- OneDrive for Business: Security guidelines
- Which OneDrive?
- What is OneDrive for Business?
- Replace a presentation slide in a recorded session
- Teams: Captions and transcripts
- Office 365 download
- Managing your backups
- Files and folders excluded from backup
- HFS Spectrum Protect node registration requirements
- How to change your CONNECT password
- Remote desktop service collection
- Deregistering from the HFS backup service
- Adding and removing backup schedules
- Web hosting collection
- Removing the Spectrum Protect software
- Business applications, data and analytics collection
- Office 365 collection
- Communications and collaboration collection
- Filming, podcasting and media services collection
- Identity and account management collection
- Network administrator collection
- Replay: Frequently Asked Questions
- Fix "work or school account problem" error
- Overview: SharePoint
- Fix federation certificate expiry notification
- Stopping the Spectrum Protect backup scheduler
- Technical services collection
- How to manage windows updates on managed desktops
- Remote working options for the managed staff desktop
- How to connect remotely to your managed staff desktop
- Office templates missing on managed staff desktop
- Outlook slow when using shared calendars
- Start button search broken, slow or shows no results
- Checking the TSM scheduler
- HFS Windows daytime client scheduler
- Meeting Solution for SharePoint Online
- External sharing with OneDrive and SharePoint Online
- How to redact PDF content
- Safety guidance for notebooks / laptops
- Quick Reference Guides for Microsoft Office / Windows
- SharePoint Online - Accessibility Statement
- How to install Scientific Word
- Software card registration
- Updating Novell / Micro Focus
- How to connect buildings to Oxford networks
- How to request / change / release subnet allocation
- How to manage DNS
- OneDrive for Business FAQ
- Cloud services toolkit
- How to manage University DHCP
- What is SharePoint Online?
- Roles in SharePoint Online
- Addresses of key network services
- Teams: Private channels
- SharePoint Online Accessibility Guidance
- How to configure DNS for Active Directory
- University firewall blocks
- How to manage WINS
- How to manage Outlook profiles
- IT Services shop
- Get SharePoint Online
- Chorus advanced teleconferencing features
- Using SharePoint Online
- Technical Information for SNAs
- SharePoint Online help and guidance
- HFS backup for virtual environments (Hyper-V)
- Miro
- Microsoft Power Automate (Formerly Microsoft Flow)
- Chorus Phoneman updates
- Microsoft Forms
- How to prepare IT equipment for donation
- Browser-based Panopto Capture recorder
- How to manage autodiscover for Nexus365
- Dealing with nuisance or abusive calls
- The HFS CrashPlan (Code42) Cloud Backup Service
- Eligibility for the HFS Code42 CrashPlan Cloud Backup Service
- Overview: Sophos Endpoint
- Getting started with the HFS Code42 CrashPlan backup app
- How to join PDF files
- URLs in email opened in transit
- SharePoint collection
- Benefits and features of the HFS Code42 CrashPlan Cloud Backup Service
- How to join the ITSS register
- New starter set up on the managed staff desktop
- Overview: Digital Preservation Service (DigiSafe)
- Moving between departments on the managed staff desktop
- Leaver guidance for the managed staff desktop
- Guidance for common web-related use cases
- Virtual private network (VPN)
- Fix "some connections might not be up to date" error
- Research collection
- Learning and teaching support collection
- Lecture capture collection
- Managed Mac (Orchard) collection
- How to install and maintain WordPress on a hosted web server
- Digital Preservation service FAQ
- Fix "you don't have access to this" SSO login error
- Nexus365 collection
- Guidelines for handling illegal material
- How to change your email name or address
- Advice on purchasing Chromebooks for donation to schools
- IT training and digital skills
- Managing location independent networks
- Service desk collection
- How to connect to eduroam WiFi
- Support for accessibility and disability
- How to forget a WiFi network
- What we do
- WiFi access in the University
- Which WiFi network should I use?
- Local college WiFi guidance
- Shared and secondary accounts
- Oxford University on Apple Podcasts
- Troubleshooting University WiFi (eduroam, OWL, Sky WiFi)
- How to block incoming email
- How to donate or recycle IT equipment through Computer Aid
- Donate, recycle or dispose of IT equipment
- Recommended audio-visual (AV) equipment for offices, meeting rooms and teaching spaces
- Completing the move to Code42 CrashPlan Cloud Backup
- Nexus365: Bookings
- How to obtain email non-delivery report records
- Restarting the Spectrum Protect scheduler
- Troubleshooting the Dell Active Pen PN557W
- Help us find what you're looking for
- NDI technology in Teams
- Increase the audio level of a Panopto recording
- How to manually configure access to CONNECT network drives
- How to login to managed staff PCs
- How to use start-before-login VPN
- How to set up Sky WiFi in your unit
- New starters in UAS and at The Bodleian
- How to connect using SSH / SFTP
- How to use our Linux service
- How to manage sites on our comprehensive web hosting service
- How to configure ODBC database access for UAS PHP web applications
- Guide to IT for new students
- Overview: WebLearn
- How to configure SPF for your domain
- How to get audio-visual consultancy or support
- IT productivity tips: working with apps and docs
- Fix "Undeliverable" error when sending email
- How to remove IT access for staff leavers
- How to arrange a Teams Room meeting
- SigmaPlot concurrent licence server
- How to check if a device is centrally blocked from network connection
- Support for IT investigations and other sensitive scenarios
- How to set up a Teams Room device
- Guidance on migration from legacy systems
- How to maintain your laptop battery
- Overview: OxPoints
- How to use OxPoints
- Code42 CrashPlan default file exclusions from backup
- How to get support for your website
- How to provision IT access for staff joiners
- How to update IT access for staff movers
- The new HFS on-site disk-based backup service
- How to migrate to the new HFS on-site disk-based backup service: Background information
- How to log in to SharePoint on-premise
- Content collections on help.it
- Oak LDAP schema and attribute release policy
- How to use Oak LDAP
- Overview: Oak LDAP service
- SMS Service - Textlocal
- SMS Account and Costs
- SMS Sending Messages
- SMS Frequently Asked Questions
- SMS Inbound Messages
- SMS Contacts and Groups
- Email to SMS
- Error opening Office documents (Word, Excel, PowerPoint) from SharePoint
- IT self service
- IT productivity tips: email and web
- How to access Power BI desktop via CONNECT remote desktop service
- IT productivity tips: SharePoint Online, OneDrive and Teams
- Overview: Telephony over Teams
- Telephony over Teams guidance for IT support staff (ITSS) and telephone coordinators
- How to access Power BI
- Chorus glossary
- Overview: private cloud service
- How to publish and share your Power BI reports effectively
- How to manage hosted VMs and VDCs in our private cloud
- Overview: Power BI
- How to get IT support
- Panopto and Microsoft Teams Integration
- How to share PowerPoint slides in Teams meetings
- Migrating to the New Code42 CrashPlan Service
- Deleting old HFS backups
- Service information hub
- Troubleshoot slow start-up on a managed staff PC
- Windows updates failed on managed staff PC
- How to find the asset tag for your managed staff PC
- Telephony over Teams supported devices
- Managing Telephony over Teams and Chorus
- Chorus Help
- Telephony over Teams: Group Working
- How to cold restart your device
- Panopto Archive
- Telephony over Teams: Getting Started
- How to change or remove your profile picture in Nexus365
- How to set a device to wake for scheduled backups
- Sharing calendars
- The HFS Hub
- University visitor Map
- Guidance on spam processing and junk mail
- How to investigate "spam" messages delivered to Junk Mail
- Chorus - What to do when Unified Communications is retired
- Troubleshoot Office error "Your account doesn't allow editing on a Mac"
- Telephony over Teams: hints and tips
- Telephony over Teams Using Call Queues
- Overview: Managed Wireless Service
- Troubleshoot Outlook contact search errors with shared mailboxes
- Managed Wireless Service: Technical support
- How to migrate to the new HFS on-site disk-based backup service: Instructions
- IT support Christmas 2022
- Using the online editor
- Find IT self-help content previously accessed via our archive
- Multi-factor authentication (MFA)
- How to migrate from OxFile to OneDrive
- How to export mail from Nexus365
- Install the HFS Spectrum Protect software
- HFS FAQ
- MFA help
- MFA setup and management
- Overview: Sustainable Digital Scholarship (SDS) service
- Known issues on staff PCs
- Fix common printing errors on managed staff PCs
- Troubleshoot email delivery problems
- Overview: IT consultancy services
- Microsoft Power Apps
- How to request support for anti-phishing training
- Basic authentication switch off
- How to migrate SharePoint MySites
- IT discounts and offers