IT Help : All Pages

• Home
• Picture credits
• Oxford Mosaic Accessibility Statement
• Oxford Mosaic Privacy Statement
• Accessibility statement for the University of Oxford – UAS websites on the Oxford Mosaic platform
• Word freezes when opening OneDrive file
• CONNECT remote access FAQs
• Using legacy CONNECT remote access service
• Purchasing form
• Comprehensive web hosting request form
• Supported IT equipment purchasing form
• Chorus
• Chorus teleconferencing
• SMS Service
• Chorus Contact Center
• Find related content in all collections
• Oxford Service Manager
• Collaboration support
• Bomgar remote support tool
• Chorus Contact Center for Managers
• Introduction to Chorus Contact Center
• Local IT Support Staff
• Chorus analogue and critical lines
• Computer hardware breakdown service
• Chorus Billing
• Training page
• Mailing lists
• Chorus call reporting
• Research Support Team
• Microsoft student licensing
• Software Usage Terms
• Get software
• How to find an IP address on a Chorus phone
• How to re-program a device
• Managing your SSO password
• Oxford username, Single Sign-On password and Multi-factor authentication
• How to Logout of Single Sign-On
• Registration web-based services
• IAM service requests
• Card and IT services entitlements
• Student clubs and societies
• Chorus call forwarding on the phone
• How to reset your internet browser
• Troubleshooting Chorus deskphones
• Digital Media
• Turnitin
• How to manage your mailbox size
• Service Desk
• e-Science Grid certificate registration
• Micro Focus
• OxFile FAQ
• How to forget a wireless connection on iOS
• How to remove a wireless connection on MacOS
• How to remove a wireless connection on Windows 10
• How to forget a wireless network on Android
• Teams Live Events
• The data recovery service
• Case Management
• Access WiFi (eduroam)
• Lecture Capture (Replay) downloads and resources
• Accessibility guidance for Lecture Capture (Replay)
• FAQ for Cisco AnyConnect VPN client
• Closed Captions guidance for Lecture Capture (Replay)
• Troubleshooting Replay
• Canvas and Replay
• Mobile wireless networking regulations
• Chorus Phoneman
• Disability guidance for Lecture Capture (Replay)
• Oxford Wireless LAN (OWL)
• Configuring the iOS VPN client
• Survey advice service
• Welcome to the Replay Lecture Capture service
• Finishing IT Use - Nexus365 Account
• Smart Search in Panopto
• Configuring macOS to access the IT Services VPN service
• Changing playback speed in Panopto
• Exporting Panopto content
• IT Services accounts
• Webcasting using Panopto
• Remote Access services
• Delivery information
• Recommendations for academic and staff IT equipment: home and office use
• IT Services passwords
• Local Lecture Capture Support
• Educational Media Services
• Software download information
• University public WiFi service
• Visitor Network management
• How to Embed a YouTube Video into a Panopto Video
• How to order from the IT Service Shop
• Chorus administration and technical information
• Chorus Other Services
• IT Services shop
• Explore Replay
• Service payment handling through the online shop
• Software distributed through the IT Services online shop
• Certificates and Certificate Authorities
• Podcasting and Media Publishing
• Recommended equipment for Lecture Capture (Replay)
• JISC online surveys
• Oxford email addresses
• AV and lecture capture: guidance for teaching spaces
• Orchard system requirements
• Orchard Managed Desktop service
• Degree Ceremony Filming
• Recording your Android or iOS device with Panopto
• Recommendations for student IT equipment: home and college use
• Centrally managed OWL Service (COWLS)
• How to use the Oxford Applications Installer
• Managed staff desktop hardware catalogue
• Oxford University IP address space allocations
• Merging Recordings in Panopto
• Accessories and peripherals for managed desktops
• How to access Nexus365 applications on managed staff desktops
• OWL
• I want to...
• Passwords
• Wireless access points
• Self managed wireless access points
• Remote desktop service overview
• IP addresses
• IPv4 address allocation policy
• Services for network administrators
• Setting up and connecting to the CONNECT Remote Desktop Service
• Sophos FAQ
• CUD attributes - SITS
• University wide DHCP service
• DNS technical Information
• DNS redirection of ox.ac.uk hosts to non-University of Oxford IP addresses
• Overview: CONNECT Remote Desktop Service
• DNS Domain Name System
• Using the CONNECT Remote Desktop Service
• Virtual private network (VPN)
• CUD attributes
• DNS naming policy
• DNS domain registration
• Configuring Linux to access the IT Services VPN service
• CUD affiliations - values
• CUD Affiliations Manager service
• CUD REST interface - Client user guide
• CUD data reference
• Configuring Microsoft Windows to access the IT Services VPN service
• CUD glossary of terms
• CUD access
• COVID-19: working from home
• WiFi and broadband advice
• Nexus365: Teams live events
• How to recover deleted emails
• Teams: Getting started
• Microsoft Stream
• Project Accounts
• Nexus365: Logging in via the Web
• CUD interfaces introduction
• Federation
• Using calendars with Nexus365
• Digital Video Production
• CUD UI Affiliations Manager
• Arranging a meeting in Teams
• Live Streaming Service
• Nexus365: Getting started
• SAML SP registration
• Activation of http://ox.ac.uk/ and http://unit.ox.ac.uk/ for web server use
• Teams: Owners Guide
• Running remote committee meetings
• Getting started with podcasting
• Configure Nexus365 email
• MediaPub Writing
• Writing and discoverability advice for MediaPub
• Nexus365
• Chorus group working
• Delegation and sharing
• Chorus FAQs
• CUD UI simple matching
• Chorus FAQs for ITSS and administrators
• Chorus Unified Communications
• Chorus Business Continuity
• Chorus Fax Service
• Publishing podcasts using MediaPub
• Chorus Freephone numbers
• CUD UI simple searching
• Connecting to the University network
• Chorus Web Portal
• Chorus Voicemail
• Chorus softphones on Windows
• Case studies for podcasting at University of Oxford
• Frequently asked questions on podcasting (FAQ)
• Equipment recommendations for recording a podcast
• CUD REST query examples
• CUD services
• Applications on the managed staff desktop
• HFS backup over VPN
• How to reference in Panopto
• HFS FAQ
• Install the HFS backup client software
• Manual backups with the HFS backup client
• HFS command line interface
• Information on blocked emails
• Blocked file extensions
• Printing on managed staff desktops
• Backup and archive security
• Restoring data with the HFS restore client
• Common email issues on managed staff desktops
• Is your data suitable for archiving?
• Acceptable use guidelines for using HFS backup services
• Best practice for use of the HFS
• Accounts and passwords
• Reconfiguring the HFS backup software
• Chorus softphones for Mac/Linux
• An introduction to the University's HFS backup service
• Chorus deskphones
• My Chorus phone details
• Chorus on mobile devices
• Using your Chorus deskphone
• Preparing for scheduled backups on HFS
• training landing page
• Joe's training landing page
• Chorus phone short codes
• Panopto Manual Recorder guide
• Chorus supported devices
• Registering for the HFS backup service
• Explore Replay
• How to check that backups ran successfully
• Chorus Hardware Suppliers
• Configuring ChromeOS to access the IT Services VPN service
• IT Services and the University Card
• Finishing IT use at Oxford
• Using the HFS archive and retrieve service
• How to store files and folders on managed staff desktops
• Email & calendar collection
• WiFi & networks collection
• Backup and storage collection
• Software collection
• Desktop services collection
• ITSS & technical information collection
• Overview: managed staff desktop service
• Replay training & how-to guides
• Remote learning
• Teams and Groups
• OneDrive for Business: Getting started
• Filming at Oxford
• Panopto Remote Recorder Guide
• Working from home and the HFS FAQ
• How to exclude files, folders and drives from backup
• Common requests: managed staff desktop
• Login to a service
• Getting started with the HFS
• Use Nexus365 email
• Setting up alternative email clients
• Phishing
• Returning to Oxford
• OxFile: Large File Exchange Service
• Single Sign-on password expiry
• Domain registration: registration agreement
• Oxford email addresses - technical
• WiFi access in the University
• Web services at IT Services
• Groupstore
• Oxford Internal Federation
• Installing Shibboleth SP for IIS
• WiFi details for ITSS
• How to encrypt files for backup and archive
• Record a meeting in Teams
• Add custom backgrounds in Teams
• Moving a Panopto session
• Apple AVLP
• Microsoft Campus Agreement
• Troubleshooting TSM scheduled backup failure reports
• Microsoft Select
• Oxford University IPv6 deployment
• Campus RFC1918
• Network Time Protocol service
• Top tips on running webinars in Teams
• Standard HFS emails
• Federation attributes
• CONNECT accounts and resources
• IT Services DHCP service and firewalls
• DHCP service: logs
• Network and Port Address Translation (NAT/PAT)
• Podcasting and accessibility
• Oxford SSO integration of AD via a cross-realm trust
• HFS knowledgebase
• Requesting a new site on comprehensive web hosting
• Accessing comprehensive web hosting
• Comprehensive web hosting: file system layout
• Comprehensive web hosting: ODBC database access for UAS PHP web applications
• Cron jobs on the comprehensive web hosting service
• Comprehensive web hosting: how to debug errors using log files
• Comprehensive web hosting: supported languages and technologies
• Comprehensive web hosting: filesystem quotas
• Using Drupal with comprehensive web hosting
• LabArchives Electronic Lab Notebook service
• More about Electronic Lab Notebooks
• Planning your use of LabArchives
• LabArchives frequently asked questions
• LabArchives help and documentation
• ELN - Advice from the Information Security team
• Guide to managing personal web pages at Oxford
• General guide to personal and societies web space at Oxford
• Web sites on the personal pages web server FAQ
• Guide to HTML
• HFS backup for virtual environments
• Cloud how to: how to add new users to your virtual datacentre
• Cloud how to: configure the virtual firewall
• Linux service
• Activating Microsoft Windows operating systems and software
• Oxford University Panopto Accessibility Statement
• HFS
• Additional Verification for SSO
• How to use managed staff desktops at home
• Teams: Breakout rooms
• Using one Shibboleth service provider for multiple virtual hosts
• Student registration process: New award programme
• Installing Shibboleth SP for Apache
• Panopto: Contingencies and Alternative Workflows
• Video conferencing services assessment
• MATLAB concurrent licence server - MATLAB representatives
• Rapidmooc
• Audio Visual (AV) Recipe Cards
• MFA: create an App password for Nexus365
• Managed staff desktop collection
• Chorus (telephones & comms) collection
• How to view the full headers of an email
• Resource mailbox
• Chorus Videoconferencing
• Chorus web collaboration
• Panopto on iPad and iPhone
• Teams and Groups: Security guidelines
• Mail relay
• Accessibility Statement for 'University of Oxford Podcasts' (podcasts.ox.ac.uk)
• Message submission
• Installing Shibboleth SP for Apache
• Nexus365 security and privacy
• OneDrive for Business: Security guidelines
• Which OneDrive?
• What is OneDrive for Business?
• Teams: Captions and transcripts
• Office 365 download
• Managing your backups
• Files and folders excluded from backup
• Server node registration requirements
• How to change your CONNECT password
• Remote desktop service collection
• Deregistering from the HFS backup service
• Web hosting collection
• Removing the HFS client software
• Business applications collection
• Office365 collection
• Communications and collaboration collection
• Filming, podcasting and media services collection
• Identity and account management collection
• Networks collection
• Managed local network service collection
• Network Infrastructure collection
• Replay: Frequently Asked Questions
• Fix work or school account problem error
• Fix federation certificate expiry notification (Oxford vCloud)
• Private cloud collection
• Technical services collection
• How to manage windows updates on managed desktops
• Remote working options for the managed staff desktop
• How to connect remotely to your managed staff desktop
• Office templates missing on managed staff desktop
• Outlook slow when using shared calendars
• Start button search broken, slow or shows no results
• IT Support Christmas 2020