IT Help : All Pages

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• Oxford Mosaic Accessibility Statement
• Oxford Mosaic Privacy Statement
• Accessibility statement for the University of Oxford – UAS websites on the Oxford Mosaic platform
• Word freezes when opening OneDrive file
• Remote Desktop Service Troubleshooter
• Purchasing form
• Comprehensive web hosting request form
• Supported IT equipment purchasing form
• Overview: Chorus service
• Chorus teleconferencing
• SMS Service
• Chorus Contact Center
• Find related content in all collections
• Oxford Service Manager
• Collaboration support
• Bomgar remote support tool
• Chorus Contact Center for managers
• Introduction to Chorus Contact Center
• Local IT Support Staff
• Chorus analogue and critical lines
• Computer hardware breakdown service
• Chorus Billing
• Mailing lists
• Chorus call reporting
• Research Support Team
• Microsoft student licensing
• Software Usage Terms
• How to get software
• How to find an IP address on a Chorus phone
• Chorus: How to re-program a device
• How to manage your SSO password
• Oxford username and Single Sign-On password
• How to Logout of Single Sign-On
• Registration web-based services
• IAM service requests
• University card and IT services entitlements
• Student clubs and societies
• Chorus call forwarding on the phone
• How to reset your internet browser
• Troubleshooting Chorus Deskphones
• Digital Media
• Turnitin
• How to manage your mailbox size
• Service Desk
• e-Science Grid certificate registration
• Micro Focus
• OxFile FAQ
• Teams Live Events
• The data recovery service
• Overview: Case Management
• Lecture Capture (Replay) downloads and resources
• Accessibility guidance for Lecture Capture (Replay)
• Closed Captions guidance for Lecture Capture (Replay)
• Troubleshooting Replay
• Canvas and Replay
• Mobile wireless networking regulations for ITSS
• Chorus Phoneman User Guide
• Disability guidance for Lecture Capture (Replay)
• How to connect to Oxford Wireless LAN (OWL)
• Survey advice service
• Welcome to the Replay Lecture Capture service
• Finishing IT Use - Nexus365 account
• Smart Search in Panopto
• Changing playback speed in Panopto
• Export / download Panopto content
• IT Services accounts
• Webcasting using Panopto
• Remote Access services
• Delivery information
• Recommendations for academic and staff IT equipment: home and office use
• IT Services passwords
• Local Lecture Capture Support
• Educational Media Services
• Software download information
• University public WiFi service
• How to manage visitor network accounts
• How to Embed a YouTube Video into a Panopto Video
• How to order from the IT Services shop
• Chorus administration and technical information
• How to build a Panopto session
• Chorus: Other services
• Service payment handling through the online shop
• Software distributed through the IT Services online shop
• Certificates and Certificate Authorities
• Podcasting and Media Publishing
• Recommended equipment for Lecture Capture (Replay)
• Splitting a Panopto recording
• JISC online surveys
• Oxford email addresses
• AV and lecture capture: guidance for teaching spaces
• Orchard system requirements
• Overview: Managed Mac (Orchard)
• Degree Ceremony Filming
• Recording your Android or iOS device with Panopto
• Recommendations for student IT equipment: home and college use
• Centrally managed OWL Service (COWLS)
• How to use the Oxford Applications Installer
• Panopto Quizzes
• Managed staff desktop hardware catalogue
• Merging Recordings in Panopto
• Accessories and peripherals for managed desktops
• How to access Nexus365 applications on managed staff desktops
• OWL: Information for IT Officers
• I want to...
• Accounts and passwords
• Wireless access points
• Self managed wireless access points
• Overview: Remote desktop service (CONNECT)
• IP address allocations
• IPv4 address allocation policy
• Services for network administrators
• How to connect to the Remote Desktop Service (CONNECT)
• CUD attributes - SITS
• Overview: University DHCP service
• DNS technical information
• Embedding Panopto content in Canvas
• CUD attributes
• DNS naming policy
• DNS domain registration
• CUD affiliations - values
• CUD Affiliations Manager service
• CUD REST interface - Client user guide
• CUD data reference
• CUD glossary of terms
• CUD access
• COVID-19: working from home
• WiFi and broadband advice
• Nexus365: Teams live events
• How to recover deleted emails
• Getting started: Microsoft Teams
• Microsoft Stream
• How to log in to Nexus365 via the Web
• CUD interfaces introduction
• Federation
• Using calendars with Nexus365
• Digital Video Production
• CUD UI Affiliations Manager
• Arranging a meeting in Teams
• Live Streaming Service
• Nexus365: Getting started
• SAML SP registration
• Activation of http://ox.ac.uk/ and http://unit.ox.ac.uk/ for web server use
• Teams: Owners Guide
• Running remote committee meetings
• Getting started with podcasting
• How to configure your email client
• MediaPub Writing
• Writing and discoverability advice for MediaPub
• Overview: Nexus365 service
• Chorus group working
• Nexus365: Account delegation
• Chorus FAQ
• CUD UI simple matching
• Chorus FAQ for ITSS and administrators
• Chorus Unified Communications
• Chorus business continuity
• Chorus fax service
• Publishing podcasts using MediaPub
• Chorus Freephone numbers
• CUD UI simple searching
• Chorus Web Portal
• Chorus voicemail
• Chorus softphones on Windows
• Case studies for podcasting at University of Oxford
• Frequently asked questions on podcasting (FAQ)
• Equipment recommendations for recording a podcast
• CUD REST query examples
• CUD services
• Applications on the managed staff desktop
• HFS backup over VPN
• How to reference in Panopto
• HFS FAQ
• Install the HFS backup client software
• Manual backups with the HFS backup client
• HFS command line interface
• Information on blocked email attachments
• Blocked file extensions
• Printing on managed staff desktops
• Backup and archive security
• Restoring data with the HFS restore client
• Common email issues on managed staff desktops
• Is your data suitable for archiving?
• Acceptable use guidelines for using HFS backup services
• Best practice for use of the HFS
• Reconfiguring the HFS backup software
• Chorus softphones for Mac/Linux
• An introduction to the University's HFS backup service
• Chorus deskphones
• My Chorus phone details
• Chorus on mobile devices
• Using your Chorus deskphone
• Preparing for scheduled backups on HFS
• Chorus phone short codes
• Panopto Manual Recorder guide
• Chorus supported devices
• Registering for the HFS backup service
• Explore Replay
• How to check that backups ran successfully
• Chorus hardware suppliers
• Finishing IT use at Oxford
• Using the HFS archive and retrieve service
• How to access files and folders on managed staff desktops
• Email and calendars collection
• WiFi & VPN collection
• Backup and archive collection
• Software collection
• Desktops and devices collection
• IT support staff services collection
• Overview: Managed staff desktop service
• Replay training & how-to guides
• Remote learning
• Teams and Groups
• OneDrive for Business
• Filming at Oxford
• Panopto Remote Recorder Guide
• Working from home and the HFS FAQ
• How to exclude files, folders and drives from backup
• Common requests: Managed Staff Desktop and Remote Desktop Service
• Login to a service
• Getting started with the HFS
• Use Nexus365 email
• Phishing
• Returning to Oxford
• Overview: OxFile - Large File Exchange Service
• Single Sign-on password expiry
• Domain registration agreement
• Oxford email addresses - technical
• Web site solutions
• Groupstore
• Oxford Internal Federation
• Installing Shibboleth SP for IIS
• How to encrypt files for backup and archive
• Record a meeting in Teams
• Add custom backgrounds in Teams
• Moving a Panopto session
• Apple AVLP
• Microsoft Campus Agreement
• Troubleshooting TSM scheduled backup failure reports
• Microsoft Select
• Oxford University IPv6 deployment
• Campus RFC1918
• Network Time Protocol service
• Top tips on running webinars in Teams
• Standard HFS emails
• Federation attributes
• How to configure firewalls for University DHCP service
• Network and Port Address Translation (NAT/PAT)
• Podcast accessibility, and captions/transcripts on the University Podcasts site
• Oxford SSO integration of AD via a cross-realm trust
• HFS knowledgebase
• Overview: Comprehensive web hosting service
• How to install and maintain Drupal with comprehensive web hosting
• LabArchives Electronic Lab Notebook service
• More about Electronic Lab Notebooks
• Planning your use of LabArchives
• LabArchives frequently asked questions
• LabArchives help and documentation
• ELN - Advice from the Information Security team
• How to use the personal web pages service
• Guide to HTML
• HFS backup for virtual environments
• Cloud how to: how to add new users to your virtual datacentre
• Overview: Linux service
• Activating Microsoft Windows operating systems and software
• Oxford University Panopto Accessibility Statement
• HFS
• How to use managed staff desktops at home
• Teams: Breakout rooms
• Using one Shibboleth service provider for multiple virtual hosts
• Student registration process: New award programme
• Installing Shibboleth SP for Apache
• Panopto: Contingencies and Alternative Workflows
• Video conferencing services assessment
• IT Services shop returns
• MATLAB concurrent licence server and MatLab local support representatives
• Rapidmooc
• Create an App password for Nexus365
• Managed staff desktop collection
• Chorus (telephones & comms) collection
• How to view or forward the full headers of an email
• Resource mailbox
• Panopto on iPad and iPhone
• Teams and Groups: Security guidelines
• Mail relay
• Accessibility Statement for 'University of Oxford Podcasts' (podcasts.ox.ac.uk)
• Message submission
• Nexus365 security and privacy
• OneDrive for Business: Security guidelines
• Which OneDrive?
• What is OneDrive for Business?
• Replace a presentation slide in a recorded session
• Teams: Captions and transcripts
• Office 365 download
• Managing your backups
• Files and folders excluded from backup
• HFS server node registration requirements
• How to change your CONNECT password
• Remote desktop service collection
• Deregistering from the HFS backup service
• Adding and removing backup schedules
• Web hosting collection
• Removing the HFS client software
• Business applications, data and analytics collection
• Office 365 collection (Office 365/OneDrive/Teams/Forms/Flow/Stream)
• Communications and collaboration collection
• Filming, podcasting and media services collection
• Identity and account management collection
• Network administrator collection
• Replay: Frequently Asked Questions
• Fix work or school account problem error
• SharePoint
• Fix federation certificate expiry notification
• Stopping the HFS backup scheduler
• Technical services collection
• How to manage windows updates on managed desktops
• Remote working options for the managed staff desktop
• How to connect remotely to your managed staff desktop
• Office templates missing on managed staff desktop
• Outlook slow when using shared calendars
• Start button search broken, slow or shows no results
• Checking the TSM scheduler
• HFS Windows daytime client scheduler
• Meeting Solution for SharePoint Online
• External sharing with OneDrive and SharePoint Online
• How to redact PDF content
• Safety guidance for notebooks / laptops
• Quick Reference Guides for Microsoft Office / Windows
• SharePoint Online - Accessibility Statement
• How to install Scientific Word
• Software card registration
• Updating Novell / Micro Focus
• How to connect buildings to Oxford networks
• How to request / change / release subnet allocation
• How to manage DNS
• OneDrive for Business FAQ
• Cloud services toolkit
• How to manage University DHCP
• Multi-factor authentication
• What is SharePoint Online?
• Roles in SharePoint Online
• Addresses of key network services
• Teams: Private channels
• SharePoint Online Accessibility Guidance
• How to configure DNS for Active Directory
• University firewall blocks
• How to manage WINS
• How to manage Outlook profiles
• IT Services shop
• Get SharePoint Online
• Chorus advanced teleconferencing features
• Using SharePoint Online
• Technical Information for SNAs
• SharePoint Online help and guidance
• HFS backup for virtual environments (Hyper-V)
• Miro
• Microsoft Flow
• RSS and Apple Podcasts Feeds
• Chorus Phoneman updates
• Microsoft Forms
• How to prepare IT equipment for donation
• Browser-based Panopto Capture recorder
• MFA authentication methods pros and cons
• How to manage autodiscover for Nexus365
• MFA: Help and guidance
• Dealing with nuisance or abusive calls
• The HFS Code42 Cloud Backup Service
• Eligibility for the HFS Code42 Cloud Backup Service
• Overview: Sophos Endpoint
• Getting started with the HFS Code42 backup app
• How to join PDF files
• URLs in email opened in transit
• SharePoint collection
• Benefits and features of the HFS Code42 Cloud Backup Service
• How to join the ITSS register
• HFS Code42 Cloud Backup: FAQ
• MFA: Setting up text message verification on a personal device
• Secondary accounts
• MFA: Managing your multi-factor authentication set-up
• MFA: Setting up multi-factor authentication on a new phone
• New starter set up on the managed staff desktop
• Overview: Digital Preservation service (DigiSafe)
• Moving between departments on the managed staff desktop
• Leaver guidance for the managed staff desktop
• Guidance for common web-related use cases
• MFA: Setting up the mobile app
• MFA: Signing in using different authentication methods
• Virtual private network (VPN)
• Fix "some connections might not be up to date" error
• Research collection
• Learning and teaching support collection
• Lecture capture collection
• Managed Mac (Orchard) collection
• Secondary accounts: how to find out about your accounts
• MFA: Hardware tokens
• MFA: Setting up phone call verification
• MFA: Managing MFA on a secondary account
• MFA: Setting up email with MFA
• MFA: Travelling abroad with MFA
• MFA: Using the Authy app
• How to install and maintain WordPress on a hosted web server
• Digital Preservation service FAQ
• Fix "you don't have access to this" SSO login error
• Error "SIP Service Provider not connected" with OpenScape desktop client
• Nexus365 collection
• Guidelines for handling illegal material
• How to change your email name or address
• Advice on purchasing Chromebooks for donation to schools
• IT training and digital skills
• Managing location independent networks
• Service desk collection
• How to connect to eduroam WiFi
• Support for accessibility and disability
• How to forget a WiFi network
• What we do
• WiFi access in the University
• Which WiFi network should I use?
• Local college WiFi guidance
• Oxford University on Apple Podcasts
• Troubleshooting University WiFi (eduroam, OWL, Sky WiFi)
• MFA: how often should I get prompted?
• MFA: troubleshooting common issues
• Preconfigure the HFS client installation
• How to block incoming email
• How to donate or recycle IT equipment through Computer Aid
• Donate, recycle or dispose of IT equipment
• Audio Visual (AV) equipment in meeting rooms and teaching spaces
• Completing the move to Code42 Cloud Backup
• MFA: managing MFA across multiple devices
• Nexus365: Bookings
• How to obtain email non-delivery report records
• Restarting the TSM scheduler
• Troubleshooting the Dell Active Pen PN557W
• Help us find what you're looking for
• NDI technology in Teams
• Increase the audio level of a Panopto recording
• How to manually configure access to CONNECT network drives
• How to login to managed staff PCs
• How to use start-before-login VPN
• How to set up Sky WiFi in your unit
• New starters in UAS and at The Bodleian
• How to connect using SSH / SFTP
• How to use our Linux service
• How to manage sites on our comprehensive web hosting service
• How to configure ODBC database access for UAS PHP web applications
• FAQ - IT for new students
• WebLearn overview
• How to configure SPF for your domain
• How to get audio-visual consultancy or support
• IT productivity tips: working with apps and docs
• Fix "Undeliverable" error when sending email
• How to remove IT access for staff leavers
• IT support Christmas 2021
• How to arrange a Teams Room meeting
• SigmaPlot concurrent licence server
• How to check if a device is centrally blocked from network connection
• Power BI
• Support for IT investigations and other sensitive scenarios
• How to set up a Teams Room device
• Guidance on migration from legacy systems
• How to maintain your laptop battery
• OxPoints overview
• How to use OxPoints
• Code42 default file exclusions from backup
• How to get support for your website
• How to provision IT access for staff joiners
• How to update IT access for staff movers
• Power BI PRO licence holder: getting started
• Content collections on help.it
• Power BI: connecting files from SharePoint
• Oak LDAP schema and attribute release policy
• Power BI: creating groups in Nexus365
• Power BI: creating reports in Power BI desktop
• Power BI: creating reports in Power BI app
• How to use Oak LDAP
• Overview: Oak LDAP service
• Power BI: connecting files from OneDrive
• Power BI: creating row level security
• Power BI: viewing reports in Power BI app