Answer calls on behalf of colleagues |
Call Group |
Call groups can be created in the Teams client by following these instructions. |
Answer calls on behalf of my manager |
Call Delegation |
Managers need to set up call delegation in their Teams client to send their calls to their assistants. Call Delegation can be configured by following these instructions. |
Make calls on behalf of my manager |
Call Delegation |
Managers need to set up call delegation in their Teams client to allow assistants to make calls on their behalf. Call Delegation can be configured by following these instructions. |
Answer an enquiries line staffed by multiple team members |
Call queue |
Complete the 'Call Queues and Auto Attendants' Service Request in Chorus IT self service for help setting this up. For more information on how call queues work, see Using Call Queues |
Set up a phone menu which can play welcome messages, or handle calls differently according to the time of day |
Auto Attendant |
Complete the 'Call Queues and Auto Attendants' Service Request in Chorus IT self service for help setting this up. For more information on how call queues work, see Using Call Queues |