How to get IT support

Bodleian and All Souls college by Stuart Robeson

Contact your local IT team

Students and staff in colleges and departments should contact their local IT support team in the first instance. Local IT can deal effectively with a wide range of support needs including Single Sign-On (SSO) password and multifactor authentication resets, WiFi and network problems, and all college or departmental services.

talking to a customer by Ian Wallman 2019

CALL THE SERVICE DESK

Contact the Central IT Service Desk by phone

Call +44 1865 6 12345 for all urgent queries where you have tried the self help options but need further assistance.
This is monitored 24/7. Please have your University Card to hand.

pexels cottonbro laptop using single sign on

LOG A SUPPORT CALL

Log a support call with Central IT Service Desk

For all other non-urgent matters, or if you have tried the other options but need further assistance, please log a support call with our Service Desk.
If you do not have a Single Sign-On (SSO) or your account is not working then please use the "no login" alternative.

NO LOGIN ALTERNATIVE

Account problems and cannot log in

For all other non-urgent matters, or if you have tried the other options but need further assistance, please log a support call with our Service Desk.

Please only use this alternative form if you do not have a Single Sign-On (SSO) account or are unable to log in to it.

service desk support by ian wallman 2019

IT SELF SERVICE CATALOGUE

Ask for a service we provide

The fastest way to request a wide range of central IT services is to browse through our IT Self Service catalogue. Common requests include:

Email account requests
SSO account management
Delegation and affiliation requests
Managed staff PC support

IT SELF HELP SITE

Find a solution

View our self-help website for "How to" guides and solutions to help you troubleshoot issues. Popular webpages include:

How to connect to eduroam
About your accounts and passwords
How to log in to Nexus365
How to get software

How to get IT support

24/7 IT support is available online via our IT self service, IT self help site and by phone, and you can speak to your local IT team

Contact your local IT team

Contact the Central IT Service Desk by phone

Log a support call with Central IT Service Desk

Account problems and cannot log in

Ask for a service we provide

Find a solution

CONTACT US

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