How to get IT support

Important: IT Self Service and Log a support call not currently working

IT Self-service is temporarily unavailable, including Service Requests, Self-Service and Request for Help (log a support call) functionality. Find information on how to get in contact with support without IT Self Service. For updates, see the University's Service Status page.

There is currently no access to IT Self-Service via the Oxford Service Manager (OSM), please use the contact details to access IT help and support at: Accessing IT help and support at Oxford by phone or email

Bodleian and All Souls college by Stuart Robeson

Find my local IT team

Contact your local IT team

Students and staff in colleges and departments should contact their local IT support team in the first instance. Local IT can deal effectively with a wide range of support needs including Single Sign-On (SSO) password and multifactor authentication resets, WiFi and network problems, and all college or departmental services.

talking to a customer by Ian Wallman 2019

Call the Service Desk

Contact the Central IT Service Desk

For all urgent IT queries, call +44 1865 6 12345 via telephone or Microsoft Teams. Available 24/7. Please have your University Card to hand when you call.

Outside normal working hours, you can also use Ember Chat to raise queries and get immediate assistance.

IT self help site

Find a solution

View our self-help website for "How to" guides and solutions to help you troubleshoot issues. Popular webpages include:

How to connect to eduroam
About your accounts and passwords
How to log in to Nexus365
How to get software

How to get IT support

24/7 IT support is available online via our IT self help site and by phone, and you can speak to your local IT team

Important: IT Self Service and Log a support call not currently working

Contact your local IT team

Contact the Central IT Service Desk

Find a solution

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